Help
Support
Support requests are handled by email. We aim to respond within 2-3 days.
Contact us
Email support@pikamood.com. Expected response: 2-3 days. Do not send passwords, full card details, or unnecessary sensitive relationship content.
Include the app version/build from Settings > Legal & Support, iOS version, device model, approximate issue time, and reproduction steps. Remove private content from screenshots unless it is needed and intentionally provided.
Troubleshooting
- Update Pikamood and iOS, check the network, and reopen the app.
- Confirm you are signed into the intended account and the partner link is active.
- Review Pikamood notification preferences and iOS Settings > Notifications > Pikamood.
- For pending rewards or purchases, wait for a clear result before trying again.
Pikos, ads, and purchases
The audited build does not expose a confirmed production Piko purchase catalog or Remove Ads product. If enabled later, use Settings > Legal & Support > Restore Purchases for eligible non-consumables. Consumable Pikos normally do not restore. For an Apple-confirmed missing purchase, send the product, date, and Apple order reference. Request refunds at reportaproblem.apple.com.
If a voluntary rewarded ad fails, try later. No reward is guaranteed until provider and server confirmation. If ads appear after an eligible Remove Ads purchase, restore and contact support; do not publish this instruction until that product exists.
Privacy and deletion
Use Privacy Choices, read the Privacy Policy, or delete through Settings > Privacy & Security > Delete Account. If locked out, see Account Deletion or email privacy@pikamood.com.
Safety
Pikamood support is not an emergency service. If someone may be in immediate danger, contact local emergency services or an appropriate local crisis resource.