Billing
Purchases, Pikos, and refunds
Current release status
Piko purchases and Remove Ads should only be offered when the released app shows the products, Apple confirms the purchase, and Pikamood verifies delivery.
Apple billing
When enabled, Apple processes iOS purchases, displays localized prices, and supplies Pikamood with signed product and transaction information for verification. Pikamood does not receive your full card number.
- Consumable Pikos normally do not restore through Apple's Restore Purchases function. A successfully verified server balance may remain with the Pikamood account.
- Remove Ads must be implemented as an eligible non-consumable before it is advertised, must restore to the same Apple account, and must suppress every covered placement.
- Pending, cancelled, or unverified transactions do not grant an entitlement.
Pikos
Pikos have no cash value and cannot be redeemed. Earned and purchased Pikos may appear together, but the operator must document ledger treatment for refunds, chargebacks, account deletion, and support. Valid paid value must not be removed arbitrarily; fraudulent, duplicate, or erroneous grants may be corrected.
Restore Purchases
Use Settings > Legal & Support > Restore Purchases. Restoration is for eligible non-consumables or subscriptions associated with the Apple account, not general recovery of consumable Pikos. Apple may show an authentication prompt.
Missing delivery and refunds
For an Apple-confirmed purchase that was not delivered, avoid buying it again. Email support@pikamood.com with the product, date, app version, and Apple order reference. Never send full card details.
Request refunds directly from Apple at reportaproblem.apple.com. Apple determines refund eligibility.